ISS is in charge of keeping the University IT systems secure and for providing appropriate levels of access to those who need it.

When you log on to the University network using your username and password your credentials are authenticated and, if successful, you are granted access to the services, systems and data appropriate to you. You are responsible for what happens to the university systems or data accessed by yourself whilst you are logged on. This applies even if it is someone else who has gained access using your credentials. 

Watch the video below to find out three tops tips to keeping your password secure and safeguarding the information that it protects. 

Frequently Asked Questions

 How do I change my University password?

If you can remember your current password, change the password yourself on our online password change page.

You will need to enter your username and current password in the relevant fields, then your new password.

When trying to change the password please ensure the new password:

  • Is at least 8 characters or more in length;
  • does not contain any personal information (such as date of birth, address, etc.);
  • does not use any easy to guess words (such as lancaster or password);
  • Is a completely new password; and
  • Makes the bar to the right turn green.

You can increase the complexity of your password by including more upper case letters, numbers and symbols in the password. Not using a dictionary word, or use repeated letters or sequences of letters in the password will also help.

If you cannot remember your password, read the Password help advice.

 How do I register for online password reset?

The online password reset service enables you to reset your University account password online.

To be able to reset your password you must have previously registered a personal email address to which a verification email can be sent. Instructions on how to do this are included below.

Register an email address for the online password reset service

  1. Go to: and if prompted, log in using your University account username and password.

  2. Select Manage Password Reset Email Addresses

  3. In the Add an Email Address section, enter the personal email address that you want to register, then click Add Email Address - your email address shows in the Registered Email Addresses section.

    You can register more than one personal email address.

 How do I register for password reset by phone?

The Password Reset by Phone service enables you to have your University Account password reset by phoning the ISS Service Desk.

To be able to use the service your contact details must be up-to-date (because the Service Desk will base security questions they ask you on these details).

  • Students - check and update your contact details via the address update link in the Student Portal.
  • Staff - check and update your contact details on the Human Resources website.


  1. Go to MyAccount, and log in if requested.

  2. In the Password section (under Settings), if it shows that you are currently opted out of the password reset service, click Change.

  3. To opt in, tick the box, then click Save change.

  4. You are taken back to the MyAccount homepage, where it confirms that you have opted in.

To opt out:

  1. Follow steps 2 and 3 as shown above.

 What are the key points of the University Password Policy?

The key points of the University Passwords Policy include:

  • Your password must be at least 10 characters in length.
  • Having changed your password, you cannot change it again until 24 hours has elapsed.
  • After 3 failed attempts in 10 minutes, your account is locked out for 2 minutes.