ISS checks all incoming email messages and marks some as *ISS-Detected SPAM*. Occasionally ISS identifies genuine messages incorrectly as junk email. This is called false spam.
If you find that genuine messages are marked incorrectly as ISS-Detected SPAM, please report this via the ISS Help Centre.
- Open the 'false spam' email you want to recover to your inbox.
- In the subject line of the email header, highlight and delete the *ISS-Detected SPAM* text. You should be able to do this, even if the header in the subject line may not look as though it is editable.
- Drag the amended message from your Junk E-mail folder into your Inbox folder.