ISS checks all incoming email messages and marks some as *ISS-Detected SPAM*. Occasionally ISS identifies genuine messages incorrectly as junk email. This is called false spam.

If you find that genuine messages are marked incorrectly as ISS-Detected SPAM, please report this via the ISS Help Centre

 Instructions for moving false spam back in to your inbox
  1. Open the 'false spam' email you want to recover to your inbox.

  2. In the subject line of the email header, highlight and delete the *ISS-Detected SPAM* text. You should be able to do this, even if the header in the subject line may not look as though it is editable. 

  3. Drag the amended message from your Junk E-mail folder into your Inbox folder.