Advice & guidance for student registration from 1st August 2020

Registration is the process of becoming an official member of the University and is required for all new students.

You should complete registration as soon as possible to start becoming an official member of the University and signify your intention to take up your place.

Registration FAQs

 When do I register?

About a month before the start of your programme, we will send you an email asking you to begin registration. The email will be sent to your personal email account (the email you provided during the admissions process).

 How do I start registration?

Once you have had your confirmation email, the Registration Centre will guide you through the stages needed to complete registration.

 What if I can't log into the registration centre?

The username to use to get you started is simply the personal email address you gave us when you applied to the University.  If your email address is no longer valid, please contact us via online chat or phone.  

If you’ve forgotten your password, don’t worry – see Forgotten your password guidance to reset it yourself.

Still stuck? Report a problem with your IT account

 Why can't I upload my documents?

Please ensure your document is no bigger than 4mb and also formatted as an image file such as .jpg, .png.  

The registration process 

All students will need to complete the following 4 stages in the Registration Centre:

  1. Confirm your details
  2. Set up a Lancaster IT account
  3. Provide a photo to use as University ID
  4. Provide Proof of Identity

Additional stages may be needed, dependent on your programme, residence and where you plan to study. If needed, you will be prompted for these within the Registration Centre:

Problems uploading documents on an iPhone?

If your image is too large, try again but select “Photo Library”. Tap the photo you’d like to share then tap “Choose Image Size”, then “Small”. Then tap “Done”.

Next steps

Registration is the first step you need to take in order to fully becoming a member of the University.

Once you have completed all the relevant stages, we will contact you for details of the next steps, which include confirming your attendance, and International Check-in (if this applies to you).

To find out more about starting at University visit the Welcome website

Need help?
  • Browse these pages
    Find out more about what’s needed at each stage of registration.

  • Chat online
    Our friendly team are available 9am-5pm GMT on working days

     Get help now through live chat
  • Complete an enquiry form
    Ask a question or report a problem at any time of the day – we’ll get back to you as soon as we can (note that you need to have your full University IT account to access this form) 
  • Phone us
    Telephone support is currently not available, please use one of the other options above.