The online password reset service enables you to reset your University account password online. The Password Reset by Phone service enables you to have your University Account password reset by phoning the ISS Service Desk.
To be able to reset your password you must have previously registered a personal email address to which a verification email can be sent.
You can register more than one personal email address.
To be able to use the service your contact details must be up-to-date (because the Service Desk will base security questions they ask you on these details).