ISS is in charge of keeping the University IT systems secure and for providing appropriate levels of access to those who need it.

When you log on to the University network using WebLogin, your credentials are authenticated and, if successful, you are granted access to the services, systems and data appropriate to you. You are responsible for what happens to the university systems or data accessed by yourself whilst you are logged on. This applies even if it is someone else who has gained access using your credentials. 

Watch the video below to find out three 

top tips for keeping your password secure and safeguarding the information that it protects


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Frequently Asked Questions

There is lots of advice around choosing a good password. Some suggest picking lots of different symbols and random characters such as Phyd75$g7F, but unless you are using a password manager, these are very difficult to remember and encourage password reuse.

It is recommended, to create a long password with some complexity of mixed characters – but ensure it's still memorable.

Using a long password with different words and some symbols or numbers in the middle makes it practically impossible for others to guess (e.g. Glove&&&shopping)

For example, the password Phyd7^5$g7F would take 19.24 years to crack, assuming a fast offline attack method. However, the password Glove&&&shopping would take 23.89 billion centuries to crack using the same method and is much easier to remember.

Now your password is secure you need to make sure that you only enter it into the correct place and not reuse passwords across other sites.

If you need any help identifying a good password, take a look at the random password generator.









The online password reset service enables you to reset your University account password online.

To be able to reset your password you must have previously registered a personal email address to which a verification email can be sent. Instructions on how to do this are included below.

Please see Register for online or phone password reset.





The Password Reset by Phone service enables you to have your University Account password reset by phoning the ISS Service Desk.

To use this service, you will need to Register for online or phone password reset.




The key points of the University Passwords Policy include:

  • Your password must be at least 10 characters in length.
  • Having changed your password, you cannot change it again until 24 hours has elapsed.
  • After 5 failed attempts in 10 minutes, your account is locked out for 5 minutes.